Offered at the Levelland Campus,  the Lubbock CTE Center, and the Plainview Extension Center

Office Administration offers a Customer Service Representative Certificate program.  This certificate, developed in cooperation with local business and industry, is designed to provide skills in communication, human relations, and computers. As businesses continue to experience growth and intriguing competition with other similar businesses, offering the best customer service available to clients, associates, vendors, and customers is not only a priority but a necessity.  Your training will assist you in learning the concepts that will help increase a company’s customer service, image, and reputation. 

Keyboarding competency of 20 words a minute with five or fewer errors is strongly recommended before entering the certificate or associate degree plans.  This is a TSI-waived certificate.  Students declaring this major are not subject to the TSI regulations unless they enroll in a course outside the prescribed curriculum.

Program advisor on the Levelland Campus is Melissa Cavazos, Instructor in Accounting Associate and Office Administration. Program advisor at the Lubbock CTE Center is Pat Dennis, Professor of Office Administration. The Plainview Extension Center advisor is Deborah Zacher.

Certificate of Proficiency